Suppliers requesting that a shipment be expedited, or the transportation company changed, or simply requesting the status of an order.
Operational alerts can be issued to the transportation companies involved in the movement and provide routing instructions or follow up on the movement of the shipment.
Transportation companies. Shipments not delivered by the ETA will be automatically reported as exception to the pertinent transportation company.
Company management will be advised through e-mail as follows:
one day exception is reported to first level management.
two day exception is reported to first level management as a serious exception and simultaneously reported to second level management.
three day or longer exception is reported to first level management as a critical exception and simultaneously reported to second and third level management.
Exceptions are automatically removed once the delivery information is posted.